Knowledge Base

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Refreshing the Lists

• When you make a change in your provider, you must refresh the data in LightSpeed.
• To do this, open the LS Administrator page and log in
• Under LightSpeed Processes”, select “Refresh Provider Lists”
• Best practice is to refresh all of the lists by selecting “Refresh All Lists”
• You can refresh only what you have changed, if that is preferred


Making a Route Active

• If you add a route in your provider, you have to make it active in LightSpeed.
• To do this, open the administrator page and log in
• Under LightSpeed Settings, select edit routes
• Find the route you want to make active
• On the right side of the page, select “edit” next to that route
• Check the box under active
• Select “Update”


Mapping Lights Using the Admin Page

• Open the LS Administrator page and log in
• Under LightSpeed Settings, select “Map Products to Mobile”
• Choose your zone and select “Continue”
• Choose your desired rack
• Find the location you want to place the product in
• If there is not a location, you can select “New Location” to make one
• Select the existing product or the empty number
• A drop down box will appear
• Use the drop down box to select the product you want to map
• You can type in the top space to search for your product
• Once you have found the product select “Save” to the right


Mapping Zones Using the Tablet

• Turn on your tablet
• Tap on LSMobile and log in
• Tap on the zone name at the top and scroll to the one you want
• Tap outside of the box
• Tap on Edit rack
• Select your rack at the top of the screen
• Select your section
• From the list of locations, select the one you want to put the product in
• If you do not see your desired location, make a new one by clicking new location
• When you click the location, a box appears with a list of products
• Select your desire product
• Select "Save"


Mapping a Light

• Open the LS Administrator page and log in
• Under LightSpeed Settings, select “Map Products to Lights”
• Find the light you wish to modify
• On the right side of the screen, select “Edit”
• A drop down box will appear
• Use that box to navigate through a list of available products
• Select the product you want in that location
• Select update on the right


Adding an LS Administrator User

• Open the LS Administrator page and log in
• Under Login Settings, select add user
• Enter the username
• Enter the password
• Reenter the password
• Enter the associated email address
• If you want the user to have admin rights, click the two boxes at the bottom
• Click on continue


Adding a Mobile User (Picker)

• Open the LS Administrator page and log in
• Under LightSpeed Settings, select “Employees”
• Near the bottom of the dropdown, select “Add New”
• Enter the first name
• Enter the last name
• Enter the desired four digit passcode
• Select “Save”


Charging the Tablet After Picking

• After picking all of the orders off the tablet…
• Log out of the LightSPEED Mobile app.
• Plug the micro USB cable into the external battery case, located on the back of the tablet.
• Make sure the coiled charging cable is firmly plugged into the lightening jack in the bottom of the tablet.
• Hold the top button of the tablet until you see “Slide to power off”.

**If you turn off the tablet before connecting power to the external battery to charge, the tablet will turn back on**

**You will need to hold the power button down again to power off the tablet**